2021 Fiduciary Focus Conference

Europe’s defence technology sector is experiencing unprecedented momentum as geopolitical tensions reshape investment priorities across the continent. Traditional venture capital firms are pivoting towards dual-use technologies, whilst specialised funds emerge to capitalise on the estimated €500 billion European defence modernisation market over the next decade. London-based Keen Venture Partners has secured €150 million for what it claims is Europe’s largest dedicated DefenceTech fund, marking a significant milestone in the maturation of European military technology investment. The fund received backing from the European Investment Fund alongside several undisclosed institutional investors, positioning Keen as a major player in the rapidly expanding sector. DefenceTech fund raising reflects strategic European priorities The European Investment Fund’s participation signals institutional recognition of defence technology as a strategic priority for European autonomy. Unlike traditional Silicon Valley defence investors focused on large-scale contracts, Keen’s thesis centres on dual-use technologies that serve both civilian and military applications—a distinctly European approach that navigates complex regulatory frameworks whilst maximising commercial potential. “Modern battlefield requirements are evolving faster than traditional defence procurement cycles can accommodate,” explains the investment team. “We’re backing founders who understand that today’s conflicts demand software-first solutions, autonomous systems, and cyber resilience capabilities that can be deployed rapidly across multiple domains.” This €150 million represents more than double the typical European defence-focused fund, reflecting both increased LP appetite and the scale of opportunities emerging across the continent. The fund’s structure accommodates longer development cycles typical of defence applications whilst maintaining the growth trajectory expectations of institutional investors. European DefenceTech ecosystem gains institutional momentum Keen’s strategy targets startups developing autonomous systems, cybersecurity infrastructure, satellite communications, and advanced materials—sectors where European companies increasingly compete with established US and Israeli defence contractors. The fund’s European focus addresses a critical gap in defence technology financing, where American investors often require US-centric business models that limit European market penetration. The timing proves strategic as NATO’s Defence Innovation Accelerator ramps up activity and member states increase defence spending commitments to 2% of GDP. European governments are actively seeking indigenous alternatives to reduce dependence on non-EU defence suppliers, creating substantial market opportunities for portfolio companies that can navigate complex certification processes. Portfolio construction will emphasise companies with proven dual-use applications, regulatory compliance expertise, and scalable technologies adaptable to different European markets. This approach differentiates Keen from generalist VCs attempting to add defence exposure through occasional investments in the sector. This fund launch reinforces Europe’s emergence as a serious player in defence technology innovation, moving beyond traditional aerospace and shipbuilding towards the software-defined capabilities that will determine future military effectiveness. For European defence startups, access to dedicated capital with sector expertise removes a significant barrier to scaling within the continent’s complex regulatory and procurement environment.

The European AI customer support market is experiencing unprecedented consolidation, with traditional helpdesk solutions rapidly giving way to intelligent agent platforms. Leading this transformation is GetVocal, which has secured €24 million in Series A funding led by Creandum to accelerate its AI-powered customer support platform across European markets. This funding round positions GetVocal among the better-capitalised European AI customer support startups, reflecting growing investor confidence in the sector’s potential to reshape how businesses handle customer interactions. The round’s timing coincides with increased enterprise demand for AI solutions that can handle complex customer queries whilst maintaining the personalised service European customers expect. Creandum leads AI customer support investment surge Creandum’s investment in GetVocal reflects the Stockholm-based VC’s systematic approach to backing European B2B software companies with strong product-market fit. The firm, known for its early investments in Spotify and Klarna, sees particular value in GetVocal’s ability to navigate the complex regulatory landscape that governs customer data across European markets. “GetVocal has demonstrated exceptional understanding of European enterprise needs, particularly around data sovereignty and GDPR compliance,” said a Creandum partner. “Their platform doesn’t just automate customer support—it enhances the quality of customer interactions whilst ensuring full regulatory compliance across all EU jurisdictions.” The investment aligns with broader European VC interest in AI infrastructure companies that can serve fragmented European markets effectively. Unlike their Silicon Valley counterparts, European AI startups must navigate 27 different regulatory frameworks, making compliance-first platforms like GetVocal particularly attractive to enterprise customers. Beyond capital, Creandum brings valuable go-to-market expertise across Nordic and broader European markets, where enterprise software adoption patterns differ significantly from US markets. This strategic partnership positions GetVocal to compete effectively against both established players like Zendesk and emerging AI-first competitors such as Intercom’s Resolution Bot. European AI compliance creates market opportunity GetVocal’s platform addresses a critical gap in the European customer support market: AI-powered automation that maintains compliance with stringent European data protection regulations. The company’s technology processes customer interactions in real-time whilst ensuring all data remains within appropriate geographical boundaries—a crucial requirement for European enterprises. The startup plans to deploy the Series A capital primarily across product development and European market expansion, with particular focus on DACH and Benelux regions where enterprise AI adoption is accelerating. Current metrics indicate strong traction, though specific customer numbers remain undisclosed. “European businesses need AI customer support solutions built specifically for European requirements,” explains GetVocal’s CEO. “We’re not adapting a US platform for European markets—we’re building European-first technology that happens to compete globally.” This European-centric approach extends to GetVocal’s multilingual capabilities, supporting seamless customer interactions across major European languages whilst maintaining context and nuance that generic AI platforms often miss. The company’s technology stack is optimised for European cloud infrastructure, ensuring low latency and high availability across the continent. GetVocal’s Series A success signals growing European confidence in homegrown AI solutions, particularly those addressing specific regulatory and cultural requirements that global platforms struggle to meet effectively. As European enterprises increasingly prioritise data sovereignty, startups like GetVocal are well-positioned to capture significant market share from incumbent providers.

European businesses are drowning in regulatory complexity. Between GDPR, the Digital Services Act, and incoming AI regulations, compliance teams are stretched beyond capacity. This mounting pressure has created fertile ground for automation solutions that can navigate the labyrinthine world of European regulatory requirements. Enter Condukt, a London-based compliance automation platform that has emerged from stealth with $10M (€9.2M) in Series A funding. The round was co-led by Lightspeed Venture Partners and MMC Ventures, two investors with deep European portfolios and a proven track record in regulatory technology. This funding represents more than just capital injection—it signals growing investor confidence in European regulatory technology solutions. While Silicon Valley VCs often view European regulations as burdens, savvy investors like Lightspeed and MMC recognise them as moats that create defensible market opportunities. Compliance automation funding attracts heavyweight investors The investor composition reveals strategic thinking beyond mere cheque-writing. Lightspeed Venture Partners brings Silicon Valley scaling expertise to European regulatory challenges, whilst MMC Ventures contributes deep knowledge of the UK and European enterprise software landscape. This combination positions Condukt to bridge the gap between American growth ambitions and European regulatory realities. “The regulatory landscape in Europe is becoming increasingly complex, creating genuine pain points for businesses of all sizes,” explains a partner at MMC Ventures. “Condukt’s approach to automating compliance workflows represents a significant market opportunity as companies seek to reduce risk whilst maintaining operational efficiency.” The timing is particularly astute. European companies face an unprecedented regulatory burden, with new frameworks like the AI Act adding layers of compliance requirements. Unlike their American counterparts, European startups cannot simply ignore regulations—they must build compliance into their DNA from day one. Targeting fragmented European compliance markets Condukt’s platform addresses a uniquely European challenge: navigating multiple regulatory jurisdictions simultaneously. Unlike the relatively homogeneous American market, European businesses must comply with 27 different national implementations of EU directives, plus sector-specific regulations. The startup plans to use the funding to expand across European markets, with particular focus on financial services and technology sectors where regulatory scrutiny is most intense. Their approach recognises that compliance is not just about avoiding fines—it’s about enabling business growth through regulatory certainty. Founded in 2021, Condukt has already attracted enterprise clients seeking to automate their compliance workflows. The platform integrates with existing business systems to provide real-time regulatory monitoring and automated reporting capabilities. This funding round positions Condukt within the broader European RegTech ecosystem, competing with established players whilst carving out a distinct niche in automation. The company’s emergence from stealth mode suggests confidence in their product-market fit and readiness to scale across fragmented European markets. As European regulatory frameworks continue evolving, Condukt’s €9.2M war chest provides the resources needed to stay ahead of compliance requirements whilst building the infrastructure European businesses desperately need.