isLucid

Company Description

With our modular platform we transform an average 8 min customer interaction into 3 mins customer interaction with AI-provided answers and product recommendation based on the customer's different data sources, products/services. Trusted by multinational enterprises in Telco, Insurance, Retail. Once human/bot call is finished, all relevant information is stored for the client CRM. Our tech runs 90% cheaper than other solutions in the market. With the pivot company built a modular platform for enterprise customers that uses our custom-built LLMs, transformers and natural language processing. First enterprise paying customers in Europe in the last 6 months chose isLucid, as we provide options for transcription to be on-device or in private cloud, rich summarization and info classification ML models, cloud search that turns different data of customer into rephrased and ready to use lego pieces within the conversation. Company combines transcription to interact with conversation, vector search to find best results and LLMs to securely transform answers to customer queries that already reduce call time and increase revenue. Once enough call data is processed: isLucid bot will be able to synthesize the voice and cover standard call scenarios without human interaction. Yes, everything on private enterprise-managed infrastructure