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How to protect you’re brand when you’re locked out of Facebook

Hello Everyone!

So, this time I’m back with some really simple and practical insights which will allow you to avoid losing control of your brand in an instant.

These insights are based on a personal experience and what I learned from it. Hopefully my advice can help you avoid a similar situation.

But I’m getting ahead of myself, let me set the stage.

Solo Channels

Since 2014, once social media started growing, we all started moving our brand building activities towards solo channels. If you were a part of this early journey, you remember how we switched from MySpace to Facebook, how we were adopting Twitter, and fast learning the art of Instagram. It is very impressive to see the changes in LinkedIn as well as overall social media marketing growth.

But rarely do we think about how dependent we are on those platforms. Remember when Facebook, WhatsApp, Instagram were down globally back in 2019?

It was a disaster.

Every media outlet was writing about it and people were left hopeless. The positive side of it, we knew that it was just temporary and that our friend or colleague also lost access to those channels.

Locked Out

A few weeks ago, I experienced a different scenario. My Facebook was blocked and I couldn’t access my account. Neither Messenger nor Facebook Ads Manager. And this time it wasn’t everyone without access. It was only me.

Everyone had access to the Facebook channel but me.

I have to admit, the moment I realized this truth, I was shocked. The second moment, I was thinking of plan B.

Fortunately, all my accounts had a secondary manager who could act on behalf of the company. So this part was sorted and safe. However, there are more challenges I faced; personal connections and content.

Before investigating why I got locked out of Facebook, I ensured that all my company activities were handled.

Once I got this covered, I tried looking for a reason and unfortunately, the only explanation I could receive from Facebook employees from my personal network:

I might have been blocked by a bot and there is nothing we can do about it just wait for the case to be reviewed.

I was fortunate enough to have my account back in a few days. Was I worried about it? Honestly, I wasn’t. Because I had other channels to communicate and interact on. And so:

How to ensure that your brand will thrive and survive even without social media.

Do not rely on one social media channel

After being actively involved in startup activities and exposed to many business ideas and strategies on a daily basis, I noticed that some brands tend to rely on a short term communication strategy, often on only one particular social media channel.

Now ask yourself two questions:

  • What would I do if my Facebook/Instagram is down?
  • Do I have another channel to reach my audience?

After you’ve asked yourself these questions, review your strategy again, and analyze if you have a plan B. If not, it’s time to make one.

We have a good example with the Facebook messenger bugs last week or Google services suffering a global outage just a few days ago. Relying on social media as your only marketing strategy might lead to unforeseen losses in the long run.

Align your brand across multiple channels

Social media bugs and failures awakened business owners and marketers to the fact that we should allocate our budget and resources across multiple channels and tools. In doing so, don’t forget to align your brand accordingly. People who get exposed to your brand want to recognize the same voice and identity.

In the meantime, 2020 brought us the massive growth of personal brands that represent and help to expose your business.

While building your authentic brand, do not forget to promote your personal brand.

It will help you to stand out online and empower you to build stronger contacts. As a result, it will lead you to more opportunities and a wider network.

Email marketing is the thing

Social Media Marketing is great! But as it was expressed before, it’s not something you can rely on. I highly recommend you to consider building a strong email marketing strategy, if you haven’t already started.

Email marketing is a well-known strategic approach to lead generation. It’s been here for a while, it’s a proven way to build your audience and brand community.

If you are new to email marketing, don’t get stressed, take it one step at a time. And a good first step is to start form sorting your data and segmentation. The more targeted your message and your offer to your audience, the more personalized it will feel.

The best thing with email marketing is finding your audience and test what works and what doesn’t. Involve your audience list and listen to their opinion about upcoming product updates or new designs. This feedback loop can grow into a long-term friendship.

And to see if your emails are working and reaching our audience, set up some key measures to track it:

  • delivery rate
  • open rate
  • click-through rate
  • landing page hits
  • bounce rate
  • leads converted

And one final thing to take into consideration – automation. This will save you a ton of time and help a lot! There are plenty of resources and recommendations about it; simply choose the one(s) that best fits your goals.

In conclusion

  1. Work across multiple channels, when technology breaks, your brand sings with little damage;
  2. Be brave to test content and listen to your audience – they know the best what your next product feature should be;
  3. Do not expect fast results. Building your brand online requires some patience. You have to build trust. So instead of selling directly, find ways to share your story while listening to your potential clients.

With Holiday wishes,

Zivile Einikyte

Events to RSVP in the upcoming months:

  • Your own Annual Review 2020
    Winter season has many benefits and one of them – to click pause and reflect on your work and get ready for an upcoming year. My best advice for year evaluation and preparation for 2021 is this blueprint. Give it a try!
  • Consumer Technology Association (CES)  – January 11-14, 2021
    A well-known conference for technology innovators, cutting edge technologies, and the latest product launches from around the world. This time it’s going all-digital.
  • SaaStr Annual 2021 – February 2-4
    It’s of the best SaaS conferences in the industry that happens every year. For the year 2021, it’s going to be a hybrid, so it’s a great chance to get a glimpse of why there is such a buzz about this conference.

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For a startup, brand building is ultimately trust building. This is why a composites startup should establish itself visibly within the composites ecosystem. JEC World in Paris is the reference. This is where I experimented a lot to master the game when I was leading the marketing and business development activities at 9T Labs – see picture above. Depending on geographic priorities, CAMX may play a similar role in North America, alongside relevant events in China and regional events in markets such as DACH, India or Southeast Asia. At these industry events, I would encourage startups to be relatively broad. Speak with suppliers, potential customers, competitors, investors and people from applications you may not yet have considered. Explain the technology in depth. The objective is not only to generate immediate leads, but to anchor the company in people’s minds as a serious part of the composites industry. This is also where I believe having your own booth matters. 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Anthropic held its first Code with Claude conference in May 2025 as a single-day event in San Francisco. One year later, it became an international tour: San Francisco on May 6, London on May 19, Tokyo on June 10, with a second SF day added because demand from independent developers exceeded capacity (Anthropic). OpenAI’s DevDay returns to San Francisco on September 29. ElevenLabs ran its Global Hackathon across 30 cities simultaneously last December and launched its own Summit. Lovable’s community events page lists hackathons from Barcelona to Bradford to Tbilisi, funded with credits and swag. Stripe, the company that made online payments invisible, now runs two event franchises: Stripe Sessions at Moscone Center in April, plus Stripe Tour, a global one-day roadshow hitting Paris, New York and other major cities. 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The people who run Web Summit, VivaTech or MWC have solved problems you are about to encounter, from audience acquisition costs to sponsor ROI to the logistics of moving 100,000 people through a venue. That is the room Sesame Summit puts you in. It is the conference of conferences: our annual gathering in Biarritz where leaders from Europe’s top event organizers meet the startups, investors and tech companies betting on IRL. Disclosure: I organize it, so read this with that in mind. But if the smartest money in media is paying billions for audiences that show up in person, spending two days with the people who build those audiences seems like a reasonable shortcut. If your company is doubling down on events this year, what would you want to learn from the organizers who have been doing this for 20 years?

Crowded exhibition hall with an empty startup village, only one startup exhibitor active.
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Picture this. A strategy director at a major exhibition calls with six weeks to go before the show. The brand new startup area has sold exactly one booth. The show runs on a multi-year cycle, so a failed launch means the whole concept probably gets cancelled before it gets a second chance. This is a composite of several conversations I’ve had this year, and the pattern is always the same. The organizer builds a startup area, assigns it to the existing sales team, waits, panics, then calls for help when the calendar has already decided the outcome. The diagnosis is simple: startup acquisition is a different business than exhibitor sales. Most organizers discover this too late. Here are the five reasons why. 1. They sell square meters to companies that buy outcomes A corporate exhibitor renews a booth the way it renews an insurance policy. There’s a budget line, a history, a floor plan discussion. The sales conversation is about location and dimensions. Startups have none of that. They buy pipeline, investor meetings, and proof that the show is worth their time. And their time is expensive: my rule of thumb is two full prep days for every event day, more if the team is small or the show is far. A founder deciding between your startup area and a customer roadshow is running an ROI calculation, and a rate card doesn’t answer it. A sales team trained on renewals and floor plans doesn’t speak this language. It’s nobody’s fault. It’s a different job. 2. They start the clock six months too late Startup areas usually get scoped after the main floor is sold. The launch lands a few months, sometimes a few weeks, before the show. Founders don’t work like that. They lock their event strategy two or three quarters ahead, because attending well requires prep: outreach, meeting scheduling, demo logistics, travel. A six-week sprint is competing against decisions that were made in the spring. The paradox is that organizers know this about their corporate exhibitors, who book 12 to 18 months out. Somehow the assumption becomes that startups, the most resource-constrained companies on the floor, can be converted on short notice. 3. They design the offer around what they can administer Here’s a real example, anonymized. One show’s main startup offer was a 60 percent discount, funded by a national grant. Great deal. One catch: only domestic startups qualified for it, at an international show. The offer wasn’t designed around the buyer. It was designed around available paperwork. The addressable pool shrank to a fraction of the relevant ecosystem, and everyone else got a full-price booth with no story attached. Startup offers that work are built the other way around: define which companies belong on that floor, then engineer the package (price, format, visibility, matchmaking) that makes their decision easy. Administration comes second. 4. They confuse margin kept with money made This one stings, because I’ve watched it happen twice this year. An organizer works with a partner on startup acquisition, hits targets, then decides to insource the next edition to keep the full margin. On a spreadsheet, it’s savings. In reality, the target gets missed, the area sits half-empty, and the organizer comes back mid-campaign asking for rescue. Some results are still possible at that point. The results a proper campaign would have delivered are gone. The full cost of insourcing shows up later: lost booth revenue, a weaker visitor experience in that zone, and a startup program that gets cancelled for “lack of demand.” Against that, the partner commission was the cheapest line on the P&L. 5. They run a program where they need a pipeline Startup acquisition compounds. Alumni come back. Competition applicants become exhibitors. Founders talk to each other, and a good experience at one edition sells the next one. None of that happens inside a one-off project. It requires a multi-year cadence: scouting, competitions, curated programs, follow-up between editions. Shows on two or four year cycles feel this the hardest, because a standalone approach means restarting from zero every single time, with a new team and no institutional memory. What compounding looks like JEC World, the composites industry show in Paris, is the counter-example, and yes, they’re our client, which is exactly the point. The startup work there is a bundle, built over multiple editions: a startup competition that lowers the barrier for first-time startup exhibitors, an Investor Day that brings capital to the floor and gives founders a concrete ROI reason to attend, and a startup village that gives them a curated home inside a very large show. Each piece feeds the others. Startups apply because clients & investors are there. Investors come because the startups are curated. And the ones that grow don’t disappear: they graduate into regular exhibitors. That’s the part most organizers miss. A startup exhibitor is just a first-time exhibitor. Treated well, they’re the cheapest exhibitor acquisition channel you’ll ever have. Treated as filler for a leftover corner of the floor plan, they don’t come back, and neither do the ones watching. The question for organizers If you run a show with a startup area, ask yourself one thing: is it a strategy or a floor plan decision? If the honest answer is the second one, here’s my prediction. The area launches late, gets staffed by a team hired to sell something else, underperforms, and quietly disappears from the next edition. The internal conclusion will be “startups don’t work for our show.” The real conclusion is that the approach didn’t. Startups work fine. They’re just customers who need to be sold to like startups. Disclosure: Sesamers sells startup acquisition and curation services to event organizers. JEC World is a client. Read accordingly.

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